www.thislittlelighthouse.co.uk
Last updated: 10th June 2025
Hello! This Privacy Notice explains how we, at This Little Lighthouse, collect and process your personal information when you visit, use, or make a purchase from our website www.thislittlelighthouse.co.uk (the “Site”).
Last updated: 10th June 2025
1. Information We Collect
We collect various types of information from and about visitors or “users” of our Site, including:
a. Personal Information You Provide to Us: This includes information you voluntarily provide when you interact with our Site, such as when you:
- Place an order (e.g., name, billing address, shipping address, payment information).
- Book a course or one-to-one coaching (e.g. name, billing address, payment information etc.)
- Sign up for newsletters or marketing communications (e.g., email address).
- Contact us via email (e.g., name, email address, message content).
- Participate in surveys, contests, or promotions.
- Comment on posts (name, message content, your IP address and browser user agent string to help spam detection*).
*An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
b. Information Collected Automatically: When you access and use the Site, we may automatically collect certain information about your device and Browse activity. This information may include:
- Log Data: Your IP address, browser type, operating system, referring/exit pages, and dates/timestamps.
- Usage Data: Information about how you interact with the Site, such as the pages you visit, the links you click, and the time you spend on certain pages.
- Device Information: Information about the device you use to access the Site, including device type, unique device identifiers, and mobile network information.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track the activity on our Site and hold certain information.
- Cookies: Small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
- Web Beacons (or “tracking pixels”): Small graphic images on a web page or email that are used to monitor the behavior of the user.
c. Information from Third Parties: We may receive information about you from third parties, such as:
- Payment Processors: When you make a purchase, our payment processors provide us with information about the transaction, though typically not full credit card details.
- Social Media Platforms: If you interact with us on social media, we may receive information about your public profile.
- Analytics Providers: We may receive aggregated demographic or interest data from third-party analytics services.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Maintain Our Service: To operate, maintain, and improve our Site and services.
- To Process Transactions: To process and fulfill your orders, send order confirmations, and handle returns.
- To Communicate with You: To send you updates, newsletters, marketing communications (if you’ve opted in), and respond to your inquiries.
- To Personalize Your Experience: To tailor content and offerings to your interests.
- For Analytics and Research: To understand how users interact with our Site, monitor and analyze trends, and conduct research to improve our services.
- For Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, and other illegal activities.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
- For Marketing and Advertising: To show you relevant advertisements on our Site or third-party sites, based on your activity and interests (where permissible).
3. How We Share Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, order fulfillment, website hosting, data analysis, marketing, and customer service.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- To Protect Our Rights: To enforce our terms and conditions, protect our rights, privacy, safety or property, and that of our affiliates, you, or others.
- With Your Consent: We may share your information with your consent or at your direction.
- Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you.
4. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you and provide you with our services.
- Whether there is a legal obligation to which we are subject.
5. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include the right to:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Request that we correct any inaccurate or incomplete personal information.
- Erasure (Right to Be Forgotten): Request that we delete your personal information, subject to certain exceptions.
- Restriction of Processing: Request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format.
- Object to Processing: Object to the processing of your personal information for certain purposes, such as direct marketing.
- Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
- Lodge a Complaint: Lodge a complaint with a supervisory authority if you believe your rights have been violated.
To exercise any of these rights, please contact us using the information provided under Section 10 of the Privacy Policy titled “Contact Us”. We may need to verify your identity before fulfilling your request.
6. Third-Party Links
Our Site may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.
7. Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8. International Data Transfers
If you are accessing our Site from outside of the United Kingdom, please be aware that your information may be transferred to, stored, and processed in the United Kingdom where our servers are located. The data protection laws in the United Kingdom may differ from those in your country of residence. By using our Site, you consent to the transfer of your information to the United Kingdom and to the processing of your information in accordance with this Privacy Policy.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us by email: lucy@thislittlelighthouse.co.uk
